Rules and Regulations

General acknowledgment

KrakowBooking.com is a brand owned by ETG Poland s.c. Marcin Gil Dariusz Żelazny, NIP 

675-15-24-244. All the tours booked via KrakowBooking.com website or hotel extranet are operated by ETG Poland s.c.

Booking the tour

Booking process takes place only on our website, not on any 3rd party websites or forms. Once products are added to the basket and a reservation is made you will have 1 hour to confirm the booking. The booking is confirmed only when the payment has been processed. If the payment has not been processed, the reservation will automatically be cancelled. If this is the case, you may proceed with another reservation.

While making your reservation, please ensure all the tour details are correct including your email address, phone number, first and last name. Make sure all names are exactly as stated on your passport or ID.

If there will be any incorrect information that will result in miscommunication between parties or mismatch names on any ticket provided by the operator, might result in cancellation of the tour without any refund or rescheduling. 

You must be at least 18 years of age to make a booking. You agree to provide full, complete and accurate information to the Tour Operator.

Booking on behalf

By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. You are responsible for making all payments and  notifying the participant of any changes or cancellations.

Cancellations

Tours can be cancelled with 100% refund at least 24 hours before the start of the tour. Within 24 hours any cancellations will be accepted but without any refund to the participants. 

Cancellation rule does not apply for any Auschwitz related tours and tours marked as “Non Refundable”. For any tours such as Auschwitz Birkenau regular tour, Auschwitz Birkenau Skip the Line or Wieliczka Salt Mine & Auschwitz Birkenau and similar there is no cancellation, changes or refund once the booking has been made. 

Changes

Changes can not be made within 24 hours before the tour, only cancellations without any refund. Changes may be requested at least 24 hours before the tours, but the tour operator does not have to agree on the changes, especially if they are due to incorrect information provided during the reservation process. 

By booking a Tour you acknowledge that you have read, understand and agree to be bound by these Terms.